Staying safe online

Important information about online security

How FxPro
protects your data

At FxPro, the safety of client data is a priority and we have sophisticated security measures in place designed to protect your personal information, privacy and funds.

  • We use the highest levels of data encryption on our websites and applications
  • A strong team of professionals is constantly monitoring and always prepared to respond to any incident or irregular activities in online payments
  • We take all controls to maintain the FxPro Direct portal as a safe place for executing your transactions
  • Passwords must be of a certain complexity and length
  • For any update of personal information/processing of any of your personal data requests, we will verify that you made this request prior to taking any action
  • 2 step verification option
  • Automated email confirmations for changes to your account password
  • We have a Data Protection Officer monitoring GDPR compliance and we are regularly audited by external parties against all the controls we have in place to protect our systems and data

Precautions you
should take

When it comes to online banking and financial operations, there are several precautions you should take to prevent potential fraud or scam attempts.

On this page, you will find guidelines and tips for keeping your data and finances safe and secure online.

FxPro
  • 謹防網絡詐騙

    詐騙郵件是騙子假裝是一家值得信賴的公司來獲取客戶個人資訊。 請勿點擊任何您無法識別的電郵鏈接或附件,也不要回複陌生的短信,請務必驗証其真實性。 注意哪些使用相似郵箱域名的騙子,他們的郵件看起來像官方的,但仔細觀察會發現此類郵件通常出現拼冩錯誤或格式不當。

    語音網絡和號碼詐騙是另一種用於獲取受害者敏感數據的方法,因此請務必確認其真實性,即使它來自您認識的號碼。

  • 安全瀏覽

    當使用瀏覽器打開網頁時,查看網址是否有https:// URL欄中的安全掛鎖圖示。謹防網站詐騙,若一個網站被克隆,用來收集客戶信息的方式一般通過詐騙郵件或彈窗形式。

    請使用安全的網絡,儘量不要使用公共Wifi, 因爲公共網絡更容易被黑客攻擊,若您使用共享電腦,請永遠不要保存任何的登錄詳情,並在每次使用後清除緩存與cookies。

  • 病毒&惡意軟件

    病毒與惡意軟體會發送信息至您的設備或更改轉賬訊息,試圖竊取您的訊息或資金。請不要從未知來源下載文件或程序。

    在任何您可能使用的設備上安裝反惡意軟件並隨時更新。您還應該確保您的設備使用最新的軟體版本。

  • 不要泄露您的信息!

    永遠不要與他人共享您的賬戶密碼或賬戶訊息,也不要冩下任何密碼或者訪問代碼。請警惕任何要求您提供賬戶訊息或個人訊息的聯繫人。

    FxPro以及其他知名公司永遠不會要求您提供以上信息,若發生此事,您要警惕很可能是詐騙行爲。

  • 不要設置的太簡單

    有時候,欺詐者很容易得手,原因之一就是密碼的複雜性不足或未經常更換。請經常更換您的密碼,並使用符號、數字、大寫和小寫字母的組合。 不要使用包含家庭成員姓名、寵物或綽號的密碼,因為這些很容易被猜出。對於不同的網站使用不同的密碼,並在可能的情況下啟用多重身份驗證。

Suspicious contact claiming to be FxPro

For clarity, we would like to highlight that FxPro:

  • 加密貨幣CFDs差價合約產品

  • Will never request that you make any transfers to and from your account. Only make payments via our FxPro Direct portal.

  • Will never ask you for your password(s) or other sensitive information.

  • Services do not include asset management or the guarantee of any returns on investment.

  • Will not engage in any investment or trading advice.

Any of the above should be deemed as suspicious.

Reporting
Fraud

Report any suspected fraud immediately to the cybersecurity fraud agency or relevant authorities in your jurisdiction.

If you receive any unsolicited calls, emails or SMS claiming to be FxPro, do not engage in any communication and report this to us immediately via our official communication channels on our website.

Please also inform us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.

Any of the above should be deemed as suspicious.

Official Software and Communication

We remind you to be cautious of unauthorised communication channels and not to disclose any personal data or sensitive account information over social media.

The official FxPro mobile application is available to download only from the Apple App Store and Google Play store. Other official trading software provided by us can be found in our download centre.

Please ensure that you are only using applications and software from the official sources. If you have suspicions about an app or social media channel and wish to check the authenticity, please contact us via one of our official communication channels, which are found on our contacts page.

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