FxPro, a leading FinTech group of companies, is looking for a System Administrator / IT Support to provide the daily operational needs of our customers and the administrative needs of the development team. As part of the help desk the successful candidate will be responsible for managing tickets via the ticketing request system, JIRA. In support of the IT team you should be able to monitor the overall infrastructure operational health and implement any infrastructure improvements or repairs.
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
User administration on premise and Office 365.
Telephony and patching changes.
Laptop and desktop build.
Physical moves of equipment
Manage monitoring systems
Maintain inventory and asset configuration documentation
Interact with customers and staff
University degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
Minimum 2-3 years of working in a similar environment.
Excellent command of the English language. Greek and/or Russian is an advantage
Professional qualifications such as MCSA, MCP, VCP, CCNA, will be considered an advantage.
Competitive salary including a 13th salary
Relocation package (if applicable)
Visa arrangements for the employee and family members (if applicable)
Medical and life insurance
Free meals and beverages at the in-house cafeteria
Deliver service and support to customers through live chats, emails and phone calls
Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
Handle and resolves customer complaints
Provide information to customers in regard to Company’s services and products
Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
Inform customers about internal regulations and procedures of Company
Follow up on the progress of the response to the customer
Perform general Back Office and Clients Accounting Department duties during night/evening shifts,
Update Customer records
Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
Provide feedback on the efficiency of the customer service process
University Degree is an advantage but not a must
Native Chinese and good command of the English language
Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
Flexible, outgoing, problem solving skills, excellent communication skills
Any knowledge of FX industry is considered an advantage
Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)